FAQs

Frequently Asked Questions– Golden Quartz

WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM. WE VALUE YOUR TRUST! PLEASE RECORD A COMPLETE END-TO-END UNBOXING VIDEO WHEN OPENING YOUR PARCEL THIS IS MANDATORY FOR ANY DAMAGE, DEFECT, OR MISSING ITEM CLAIM.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for your convenience.

How will I know if my order is successful?

Once you place your order, you will receive a confirmation email with the order details and estimated delivery timelines.

How do you ensure that the products reach us safely?

We use multilayered packaging to ensure your items are delivered in perfect condition. Additionally, we recommend recording an unboxing video when you receive your package. This video can be helpful for us to process any claims with the courier service in case of damage during transit.

Is your payment gateway secure?

Absolutely. Our payment gateway is highly secure, and we prioritize your privacy by ensuring complete protection of your personal and payment details.

What is your delivery time?

For Mumbai: 2-3 working days (or earlier). For locations outside Mumbai: 4-6 working days.

What should I do if I have a concern or query?

You can reach out to us at contact@goldenquartz.studio, and our team will be delighted to assist you.

How can I cancel my order?

To cancel an order, follow these steps:

Step 1: Log in to your account on the Golden Quartz website.

Step 2: Navigate to the "Account" tab and click on "Orders."

Step 3: Select the order you wish to cancel and click on "Cancel Request."

Step 4: Fill out the "Request Order Cancellation" form with the required details or reason for cancellation.

Step 5: Click on "Confirm Cancellation." Step 6: Your cancellation request will be sent to our team. Step 7: The request will be processed within 48 hours.